1. INTRODUCTION
At Axora Auto Parts Canada, we stand behind the quality of our rims, radiators, and performance components. If you are not fully satisfied with your purchase, we offer a transparent and fair return process for our Canadian customers.
2. Eligibility for Returns
Return requests must be submitted within 30 days of delivery.
Items must be unused, unmounted, and in their original packaging.
Products showing signs of installation, damage, or modification are not eligible for return.
Custom or special-order items cannot be returned unless they are defective.
3 Return Process
Submit a Return Request
Contact our customer service team with your order number, product details, and reason for return.Receive Return Authorization (RMA)
Once your request is reviewed, our team will issue a Return Merchandise Authorization (RMA) number and provide detailed return instructions. Unauthorized returns will not be accepted.Ship the Product Back
Customers are responsible for return shipping unless the product was defective or shipped in error. Use a trackable carrier service to ensure proper delivery.Inspection and Refund
After we receive and inspect your returned items, refunds will be processed within 7–10 business days to the original payment method. Shipping costs are non-refundable.
4 Exchanges
• Exchanges are available within 30 days of delivery for items of equal or greater value.
Customers are responsible for shipping the original item back.
A replacement will be shipped once the return is processed.
5 Damaged or Defective Products
If you receive a defective, damaged, or incorrect product:
- Report the issue within 7 days of delivery.
- Axora Auto Parts will cover the return shipping and provide a replacement or full refund.
6 Non-Returnable Items
Custom rims, special finishes, or made-to-order radiators
Clearance or final sale items
Installed, used, or damaged products
7 Contact Information
For all return-related requests, please contact:
Axora Auto Parts Canada – Returns Department
Phone: +1 (905) 226-1053
Address: 31-300 Steelcase Rd W, Markham, ON L3R 2W2, Canada