1. INTRODUCTION
Axora Auto Parts Canada values your trust and is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website, purchase our products, or interact with our team.
2 Information We Collect
We may collect the following information when you use our services:
- Personal Information: Name, email address, phone number, billing and shipping addresses, and payment details.
- Account Information: Login credentials if you create an account with us.
- Order Information: Details of products purchased, shipping preferences, and transaction history.
- Technical Information: IP address, browser type, operating system, and browsing activity on our website.
- Communications: Emails, forms, or messages exchanged with our customer support team.
3 How We Use Your Information
We use your information to:
- Process and fulfill orders, including shipping and payment processing.
- Communicate with you regarding orders, returns, or support requests.
- Improve our website, products, and customer service.
- Send promotional offers, newsletters, or updates (only if you opt in).
- Prevent fraud, comply with legal obligations, and maintain platform security.
4 Sharing Your Information
We do not sell personal information. We only share it with trusted third parties when necessary to provide services:
- Payment processors to securely handle transactions.
- Shipping carriers to deliver products.
- Service providers who maintain our website, databases, and security systems.
- Legal authorities if required to comply with Canadian laws or protect our rights.
5 Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience. Cookies help us:
- Remember your preferences and login sessions.
- Analyze website traffic and performance.
- Deliver personalized promotions and offers.
You may disable cookies in your browser settings, but some site features may not work properly without them.
6 Data Security
We use advanced security measures to protect your data, including encryption for payment details and secure servers for storing personal information. While we take all reasonable precautions, no system is completely immune to unauthorized access.
7 Your Rights
As a customer in Canada, you have the right to:
- Access, correct, or delete your personal information.
- Opt out of marketing communications.
- Request details about how your data is collected and used.
To exercise these rights, contact us at support@axoraautoparts.com.
8 Retention of Information
We retain your personal information only as long as necessary to complete transactions, comply with legal obligations, or resolve disputes.
9 Children’s Privacy
Axora Auto Parts Canada does not knowingly collect information from anyone under the age of 18. Our website and services are intended for adults only.
10 Changes to This Policy
We may update this Privacy Policy to reflect changes in practices, technology, or Canadian privacy regulations. The latest version will always be posted on this page with a revised effective date.
11 Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us:
Axora Auto Parts Canada – Privacy Department
Email: support@axoraautoparts.com
Phone: +1 (905) 226-1053
Address: 31-300 Steelcase Rd W, Markham, ON L3R 2W2, Canada